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Personalised Santa Experiences OLD

New and updated experience for 2022

Imagine your child’s excitement when they receive a personalised letter from Father Christmas* requesting that they visit him, and help the Elves this Christmas! Look out for the wax sealed letter dropping through your letterbox this winter to mark the official beginning to your Winter Glow Santa adventure

Join the elves in a new and immersive experience for 2022. You will begin your journey in our Winter Village where you will complete Jingle’s Cheeky Challenges, discover hidden Christmas delights, seek out our hidden Elves, and marvel at our festive street performers. 

When Santa’s head elf calls your Family name you will be invited to Santa’s Toy Workshop, full to the brim with authentic toys, sights, sounds and smells. You will be welcomed by our Elves and led on a journey to meet the big man himself – Father Christmas! Will you find him in his office, living room, or preparing his sleigh in the sleigh room? A special gift and Nice List certificate will be presented to each child who meets Santa**. 

After your visit with Santa, you will have time to play in the Toy Workshop and create Christmas Crafts with Chrissy Mess.  Then head to Mrs Claus’ Bakery where each child will get to decorate their own Christmas biscuit and visit the old Traditional Sweet Shoppe***, before heading back out into the Winter Village where you can continue to enjoy our performers and festive atmosphere or finish Jingle’s Cheeky Challenges.

What is included in my ticket? 

Each child receives:

Each adult receives:

  • a mulled wine or hot chocolate

*One letter per booking – Letters will only be sent for bookings made at least 7 days before your visit.

**children ages 0-2 receive a book, children aged 3 – 12 receive a present, children 13 and over who book a child ticket to include a present will receive a chocolate gift. All adult tickets receive a mulled wine or hot chocolate only (only available in the Santa Experience).

***Items bought from the Sweet Shop will be charged additionally, and are not included in the ticket price.

Music for this attraction has been specially commissioned by award winning composer Thomas Hewitt Jones.

Ticket prices range from £14.75 – £24.
For more information on session times and to book tickets, please click here.
This ticket is for Santa only. All other attractions at Winter Glow are ticketed separately here.

New for ***2022*** – all parts of this attraction are now indoors.

Santa Experiences run from 25th November to 24th December.*

*Santa Experience will not operate on 28th, 29th, 30th Nov, 1st, Dec


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Don’t forget to tell us all about your family at the ticket checkout to help us create a truly magical and personalised family Santa experience for you and your children.